United spokeswoman Megan McCarthy said Wednesday that the passengers can take the compensation in cash, travel credits or miles. Two officers tried to reason with the man before a third came aboard and pointed at the man "basically saying, 'Sir, you have to get off the plane, '" said Tyler Bridges, a passenger whose wife, Audra D. Bridges, posted a video on Facebook.
But once police were aboard the plane, it would have been hard to walk away, especially if they did not know why the passenger was asked to leave, said Kevin Murphy, executive director of the Airport Law Enforcement Agencies Network.
By now, everyone is well aware of the PR nightmare that was the United Airlines "re-accommodation" of a passenger this week, leaving them in hot water for the second time in a month.
United has faced a fierce firestorm of criticism to the incident, which has remained a top story in the United States, China and across the globe.
According to Dao, he was still in the hospital as of Wednesday afternoon.
The Chicago Department of Aviation swiftly put the officer who removed Dao on leave, saying he had violated standard procedures and that the agency would not "tolerate that kind of action". How many of these passengers were forcibly removed?
Footage from the incident shows Dao, bloodied and disheveled, returning to the cabin and repeating: "Just kill me".
The matter has deeply damaged United's public image and seemed to crystallize many people's negative feelings toward the airline industry.
Although the lawyers have not yet filed a lawsuit, the legal activity likely suggests they are gearing up to take the airline and airport to court.
Dao was on a full jet at O'Hare Airport that was scheduled to fly to Louisville, Kentucky, on Sunday night when he and three other passengers were ordered off to make room for some employees of a partner airline.
No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so. "But to just randomly say, 'You're getting off the plane, ' that was awful". "No one should ever be mistreated this way". The company has since offered refunds to all passengers on that flight. Screaming can be heard on the videos as Dao is dragged from his window seat and across the armrest, but he is not seen fighting with the officers.
The U.S. Department of Transportation announced Tuesday that it was reviewing Sunday's events to see if United violated rules on overselling flights.