NBN Co says that it's working with its ISP customers to update details, and that changes to the rollout schedule will be made public "in the coming weeks". "With the incremental work now required before a home is declared ready to connect, we are focused on providing a better service to our customers (the Internet Service Providers) and thereby improving the experience for the end user".
According to NBN Co, the changes to the HFC (also known as pay-TV network) rollout seek to provide a better experience when getting connected and when using the service.
NBN Co said it was also working with Telstra and Optus to make sure "those who may wait a bit longer to switch to services on the NBN access network will still have access to the same services that they have today".
"Until we can adjust a number of issues on the network to give a level of quality that we know that HFC network is capable to give". It may be worth checking with your ISP specifically to check that NBN Co hasn't informed them of any planned outages in the meantime.
In the ASX statement, Telstra acknowledged "NBN Co's core priority to protect the customer experience and will continue to work with NBN Co on this goal".
NBN's use of the HFC network uses a different (lower) frequency to the Telstra Bigpond customers (who remain on the network) and Foxtel's transmission - this lower frequency is more open to the noise and interference, and as such the problem has not existed for Telstra Bigpond customers.
He said that despite the widespread issues not all users were experiencing difficulties and it remained the fastest paced rollout when compared with other access technologies.
However, a leaked internal NBN Co document published by Fairfax Media in late 2015 described the Optus HFC network as "not fit for purpose".
In fact, in November last year, NBN Co indicated it would lean on a raft of recently-signed delivery partners to ramp up the rate of its HFC connections this year. Telstra's share price fell by 1% soon after the NBN Co announcement.
NBN Co paid the telecommunications company A$11 billion for its infrastructure, and to manage the design and construction of fast broadband to more than three million homes now in the footprint of Telstra's HFC pay-TV cable.
Now, NBN Co has said that there will be a delay of the current rollout timing of new HFC areas while the company undertakes work in both the existing HFC footprint and areas not previously declared ready for service.
NBN Co will also perform advanced network testing and remediation where needed, wholesale connector replacements, signal amplification calibration, and lead-in work as required.
CEO Bill Morrow told me two months ago that the HFC network was an area of concern for them and that he hoped to have a solution within months.
The company's current corporate plan calls for almost three million premises to ultimately be served by HFC access technology.
The move is likely to be a source of significant embarrassment for both NBN Co and the government, confirming what many HFC users had been reporting for months.
NBN Co has announced that it is "temporarily pausing" any new activations of HFC NBN connections, citing the need to "improve customer experiences" for those sections of the National Broadband Network set to be serviced by the former Telstra and Optus Cable networks.
Now around 1.2 million can order a service on this network, and about 370,000 are already using the service.