Canada's transportation safety board said it would be investigating the incident.
Dozens of passengers were evacuated from an aircraft at Toronto's Pearson Airport late on Friday after a plane under tow struck an arriving jet that was waiting to park, sparking a small fire, the airport authority said. There were no passengers on the China Southern plane, Marsico said.
Spokeswoman Lauren Stewart said that emergency crews were "on hand and responded immediately". "We looked out the window and saw that the plane had backed up into us". After a couple of seconds the entire thing ignited and it was chaos inside the plane.
All passengers were evacuated and safe, WestJet said.
As they waited to taxi to the gate, Alagheband said he felt what he called a "significant vibration" that led him to believe the plane had been hit.
He said the resulting commotion made it hard to hear instructions from the flight crew, adding what information came through was sometimes contradictory.
"I started crying because I realised what happened", she said. "I was telling my wife, 'to hell with keeping seated, we've got to get out of here"'.
No passengers were injured, but a member of the airport's fire and emergency services was taken to the hospital, CNN affiliate CTV Network reported.
Lobo explained that she did not realize the seriousness of the situation until she exited the aircraft.
The Sunwing aircraft was not carrying any passengers at the time of the collision.
"The incident occurred when our employee was pushing back the plane from the gate", Pierre Payette, Swissport Canada Handling Inc vice president of operations for Toronto, said in a statement emailed to Reuters.