At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products' normal warranty.
According to Apple, it "has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro" can exhibit faults. Apple said customers who already paid for eligible keyboards fix can contact them about a refund. On the positive side, Apple likely chose the new design primarily because it saved space for other components in the machines, and some users feel that they're faster to type on than other keyboards because of the very shallow, clicky keys. Some MacBook Pros from 2016 and 2017 are also eligible. Every model listed, right from 2015's 12-inch Retina MacBook to 2017's 15-inch MacBook Pro, comes with the butterfly switch design Apple first rolled out with its computer revamp in 2015. The so-called "butterfly" keys allowed for a much lower-profile keyboard with reduced travel distance when pressed. The new Keyboard Service Program for MacBook and MacBook Pro is offers four years of coverage for 12-inch MacBooks 2015 to 2017 models and both 13-inch and 15-inch MacBook Pros and 2016 to 2017 models.
While the launch of Keyboard Service Program for MacBook and MacBook Pro should have signalled the end of the issue, we may be hearing more about it in the future. They will examine if the keyboard is really faulty, and replace the keyboard.
The problem, caused by a faulty butterfly key switch mechanism, caused numerous laptops' owners to experience keys that stuck, or failed to function as intended. And unfortunately, fixing the problem isn't easy; at worst, it can involve replacing the entire keyboard. Jason Snell, editor of Six Colors and former editor-in-chief of Macworld magazine, wrote in April 2018, "Apple's relative silence on this issue for existing customers is deafening".
Repairs may include fixing the whole keyboard or just one or more keys.
Apple said the problems involved only a "small percentage" of laptop keyboards.