What made the matter worse is how Bethesda responded to the matter when people started posting about the issue on Reddit and Twitter. Fans had captured screenshots of interactions with Bethesda customer service that suggested no action was planned at all. They're even less ecstatic with Bethesda's response, which has been to offer $5 of in-game currency to make up for it.
Bethesda's response? Pretty much an "Oh well" and 500 Atoms, the game's premium currency.
We may not have official sales figures for Fallout 76, but Bethesda did state in their latest blog post that millions of players are now adventuring in post-apocalyptic West Virginia. As we've already reported, Bethesda advertised the bag as being a high-quality item made of canvas material, but what ultimately arrived was a far cheaper and less impressive nylon bag. The bag shown in advertisements for the collector's edition was "a prototype".
Bethesda said in their email reply to a gamer concerned over the bait-and-switch: "Due to the unavailability of materials, we had to switch to a nylon carrying case in the Fallout 76: Power Armor Edition". We aren't planning on doing anything about it.
Fallout 76 has seen no shortage of criticism since its November 14 debut, shaping up among 2018's most controversial launches yet. We hope this doesn't prevent anyone from enjoying what we feel is one of our best collector's editions. The latest misstep has to do with the game's Power Armor edition, and Bethesda's method of apology isn't going down too well. These are worth 500 Atoms, which is equivalent to $5 United States dollars in the real world.
One player who complained to Bethesda about this received 500 "compensatory" atoms but this doesn't seem to have been a blanket offer for everyone who forked out full price prior to the sales. In fact, the Postman costume that comes with an actual canvas bag costs 700 Atoms so players can't even get a virtual one of what they ordered.