Hillard was going about his day, enjoying his lunch break when he stated that a weird smell emanated from his brand new iPhone XS Max that he kept in the rear pocket of his pant. "A VP of our company put the fire out with a fire extinguisher because he heard me yelling", he divulged.
Hillard says he was left with a hole in his trousers, fire extinguisher on his shoes and clothing, and "pain/irritation in my buttocks region where the pocket of my trousers was located".
Apple is in hot water after a customer from OH, the United States, claimed that his three-week-old iPhone exploded while it was still in his trouser pocket. Note that the incident happened a couple of weeks ago but was only publicized now, and that's because the iPhone XS Max user tried getting the attention of Apple.
While Hillard didn't look into it immediately, he eventually experienced green and yellow smoke coming from his iPhone. Sadly, "after receiving this cold treatment with zero engagement from the team while waiting, I found a manager to locate the employee with my phone", claimed Hillard.
An employee reportedly came back after 40 minutes and informed Hillard that they were sending the device to the company's engineering team. Disappointed, he took the phone back home and called Apple Care, only to narrate his ordeal all over again.
Hillard does not want a replacement iPhone from Apple as he believes that is not the solution.
He is also suffering from minor injuries in his buttock region.
Hillard says he took a trip to the Apple store later that evening with the melted device and details his dissatisfaction with Apple's inability to address his damaged clothing nor offer a new phone on the spot rather than wait to ship it in as offered. After being made to wait for nearly an hour, Hillard was told that the only thing the store could do was to offer him a replacement smartphone. Hillard is now contemplating legal action. However, take this with a grain of salt as apart from the iDrop News, the veracity of the claims had not been verified, although the man said a security camera captured the whole incident. He also expects compensation for his wireless service, which he was not able to use while his phone is in limbo, and for his time discussing the matter with Apple.