The family of the toddler is reportedly from the U.S. state of Indiana.
"They're in shock", he told the outlet.
The ship left its home port in San Juan around 8:30 p.m. Sunday, about an hour and a half later than scheduled. A child who was allegedly being dangled out of an 11th-floor window of the docked ship by her grandfather fell 150ft to the concrete below and died.
Falls from cruise ships are not unheard-of.
Department of Public Security official Elmer Román said the grandfather was playing a game with the child when she slipped from his arms.
"The incident involved an American family the grandfather stuck the girl out of a window, the girl fell over the edge and died", he said.
'I looked because of the mother's cry. "The department asks the community to pray for the entire Wiegand family as they grieve and to respect their privacy". While it travels to destinations including the Bahamas, Caribbean, and Mexico, it also travels to Canada and frequents places on the west coast in B.C. like Vancouver.
The child first hit the boat and then the pavement, Primera Hora reports.
'We do not have further information to share at this point'.
Police in the area have launched an investigation into the little girl's death and they are now interviewing passengers and watching the ship's CCTV. The ship they had boarded carried more than 4,500 passengers, including crew members.
According to Primer Hora, the ship's departure was delayed, with the captain issuing condolences over loudspeaker.
Chloe was due to turn two in December, according to the family.
Owen Torres, corporate communications manager with Royal Caribbean, said in a statement: "We are deeply saddened by yesterday's tragic incident, and our hearts go out to the family".