As of Monday, airlines will be required to "provide compensation of up to C$2,400 for denial of boarding for reasons within the airlines" control' when an airline sells more tickets than a given flight can accommodate.
Under the new Air Passenger Protection Regulations, Canadian air passengers who experience travel disruptions that are within an airline's control, such as flight and tarmac delays, cancellations, and lost or damaged baggage will be compensated.
The June 28 court application argues that the passenger bill of rights contravenes the Montreal Convention, a multilateral treaty, by setting compensation amounts based on the length of the flight delay and "irrespective of the actual damage suffered".
Phase 2, related to compensation for flight delays, cancellations, and seating children in next to their parent or guardian, will come into effect on December 15, 2019.
The Air Transport Association of Canada, which represents leading airlines, has said that the new regulations will lead to increased fares. Airlines must also refund any baggage fees to the affected consumer.
These rules are all part of the first phase of the passenger bill of rights.
New rules regarding reimbursing airline passengers come into effect today and this is good news for Canadians.
Carriers are required to clearly inform passengers of their rights and possible recourse opportunities, as well as provide regular updates in the case of delays or cancellations. The new regulations also take into account the realities of small and northern air carriers, as well as ultra-low cost carriers, with requirements adjusted accordingly.
These regulations will also include new rules in terms of delays. "It will be before the courts so I'm not going to comment about it any further but we feel we have done our homework very carefully in consultation with the airlines and other stakeholders and we feel the passengers' rights we put in place are going to stand up and are very fair to both the passengers and the airlines". "If the airline says "I don't agree", the passenger still has the option to go to the Canadian Transportation Agency [to submit their grievance]".
Over 40 airlines running services from United Kingdom airports were included in the research, and the average delay on w whole was 16 minutes. Now they're not so quick to respond to those needs.