Smartwatch maker and data-syncing service provider, Garmin (NASDAQ:), was the subject of a ransomware attack that took down several of its services on July 23, which managed to encrypt its internal network.
"This outage also affects our call centers, and we are now unable to receive any calls, emails or online chats", Garmin wrote. "We are working to resolve this issue as quickly as possible and apologize for this inconvenience", Garmin said on Twitter.
Garmin did not immediately return request for comment on whether the incident is a ransomware attack. Garmin for its part has not confirmed the attack, but the same site has pointed out that various employees on Twitter have confirmed that the culprit is the WastedLocker ransomware.
The extent of the damage appears to be even more widespread than Garmin has acknowledged publicly, according to an internal memo purportedly sent from the company's IT staff to its factories in Taiwan.
As of midday Friday, the website still wasn't back up. The outage persists, and affects Garmin and Garmin Connect wearables and apps. More severely, pilots relying on flyGarmin now can't lift off, as the FAA requires them to use the latest database when navigating. Among the services that have been affected by the outage include the flyGarmin, Garmin Connect, and Garmin Pilot apps.
In February, 2018, a U.S. Navy flight crew over the northeastern U.S. was able to navigate and land their EA-18G Growler using a Garmin wristtop computer: the aircraft suffered a catastrophic failure of its environmental control system at 25,000 feet. Though the attack seemed focused on taking down Garmin's services rather than stealing information, it could have also compromised personal data stored on the company's servers.
Recently, cybercriminals behind these ransomware attacks have changed their modus and also began stealing confidential data from their victims. The publication further says that some customers lost access to older logs, hinting that a lot of mayhem may have been caused in Garmin's backend. Garmin is now dealing with all of those things.