Around 11:30 am on January 15, Signal tweeted that the app was experiencing technical difficulties as "millions upon millions" of new users downloaded the messaging service.
Competing applications such as Telegram and Signal gained as users started looking for alternatives, prompting WhatsApp to allay the concerns, including on suspension of accounts if a user does not agree to the new terms.
"WhatsApp helped bring end-to-end encryption to people across the world, and we are committed to defending this security technology now and in the future", WhatsApp said in a company blog post. Telegram announced it gained 25 million new users in 72 hours. This means we will always protect your personal conversations with end-to-end encryption, so that neither WhatsApp nor Facebook can see these private messages. We also can't see your shared location and we don't share your contacts with Facebook. The company rolled out advertisements in at least 10 English and Hindi newspapers, Reuters reported, announcing that its respect for consumers' privacy "is coded into [its] DNA" and that the policy update does not impact the privacy of users' messages with their friends and family "in any way". "The new policy will come into effect from February 8, 2021", it says.
"No one will have their account suspended or deleted on Feb 8 and we'll be moving back our business plans until after May", it wrote. It is created to outline how businesses who use WhatsApp for customer service may store logs of chats on Facebook servers. "Instead, this update includes changes related to messaging a business on WhatsApp, which is optional, and provides further transparency about how we collect and use data", said WhatsApp in the new FAQ page published recently.